![]() ![]() If DHCP is enabled, your console helps in filtering pirated versions of content and that can mean blocking video or audio signals. Basically, it’s meant to shield digital creation owners from piracy. The PS4 uses an Intel-developed High-bandwidth Digital Content Protection (HDCP) coding scheme that allows digital content (both audio and video) to remain protected while it goes through different connections. You can narrow down the causes by doing the rest of the troubleshooting steps in this guide. If your PS4 still has no video when connected to another TV it’s either a cable issue or a problem with the console itself. This should help you isolate if the problem is cable-related or not. If you have no other HDMI cable, use the one you have to connect your PS4 to another TV. The next thing that you can do is to make sure that the HDMI cable is working. Manually trace the HDMI cable from your PS4 to the TV and make sure that you plug the cable snugly. If it’s your first time to set up a PS4, be sure to check again if you’re using the right HDMI port on your TV. Let’s discuss each of these causes below. There are a number of possible reasons for your PS4 video problem. If you are not seeing anything on the TV, or if the console only displays a black screen, you’ll have to do a few troubleshooting steps to fix it. All these situations can be caused by a software glitch, random bug, or hardware malfunction. In some cases, there’s only a blank or black screen whenever the console tries to play a game or read a disc. There may also be a bad contact in the HDMI port.Some PS4 users may sometimes face a frustrating issue with their console showing no video on a the TV or monitor. There may also be a problem with a software failure and the TV cannot receive the signal. In this case the problem may be a mismatch in the version of the HDMI cable. This means that the signal picks up the signal, detects the type of equipment connected, but cannot receive or decode the signal.The signal is distorted or very weak. The TV detects the game console, but reports a problem. Now let’s talk about the second option, example screenshot above. Possible problems: a faulty HDMI cable or your game console is turned off. This means that the TV is not receiving the signal. You have selected the correct HDMI input for your PS4 but the TV says no signal or the correct HDMI port is not active in the TV menu. I recommend that you first determine the problem. Identifying and solving the problem with the PS4 connection To do this, press the Source button on the remote control, you will see the available external signal sources. But you can check and select the correct HDMI input on your TV. Note that modern TVs detect game consoles on their own. Make sure the HDMI port on your TV is correct. If your HDMI cable is less than HDMI 2.0 the TV may not receive the signal. If you have the latest generation PS4, your console has a HDMI 2.0 port, your HDMI cable should also be HDMI 2.0 compliant. If you bought a new cable, check if the cable is working properly by connecting another device to the TV. Check if the HDMI cable from the game console is properly connected to the TV (check if the HDMI cable is fully inserted into the HDMI port of the TV and console). I recommend that you listen to Samsung’s recommendations. ![]()
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